Help & Learning Centre

Find answers to questions our Sales and Customer Service teams are regularly asked. Please don’t hesitate to contact us if you have further questions regarding our label, printing, production and service.

How to Order

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I want to order labels – what should I do?
Email us [email protected] or complete our enquiry form and we will contact you to discuss your label requirements.
What is your standard lead time?
We pride ourselves on being able to offer very quick turnarounds. The average lead time is 4-5 days from receipt of approved artwork but repeat work or orders with pre-approved artwork can be even quicker. If you have a short deadline to meet we will always do the best we can to help you reach it.
Do you have a minimum order quantity?
Our MOQ for most label products is 250 units, but we can always discuss your needs with you and come up with a solution. 
What should I do if I don’t know which label works best for me?
Get in touch. Call (03) 9462 2299 to speak to our Customer Service team about the end use of your label and they will advise you on suitable solutions.

Artwork Supply

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How do I deliver an artwork file?

Files can be transferred to us in four different ways:

Email: [email protected]




What kind of files do MPressive accept?
We can accept PDF, Illustrator CC, Indesign CC. We would rather have native files, but we know that this is not always possible.
Can you provide a press proof before production?
Yes. Press proofs are available and can be quoted for. An alternative would be a digital proof from our digital press, which looks close to the end product but is a less expensive option.

Design, Colour, Print & Quality

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Can you design a label for me?
We have an in-house studio to assist with preparing your artwork designs for print however we do not design the labels for you. If you speak to our customer services team they will be able to advise you on suitable design companies that could help.
Can you print any colour or shape label?
Yes. Due to the wide range of presses and their various capabilities we can cover the full colour gamut. We also have thousands of cutters in stock for each of our printing presses. If we do not hold a cutter for the size or shape of label you require we can order one within 24 hours.
Do you have any quality checks before despatching labels?
Yes, absolutely. We have quality checks throughout our order, production, finishing and despatching processes. Finally, nothing gets the go ahead to leave without the QC team casting their expert eyes over the product.
Do you print digitally?
Yes. We now operate with three HP Indigo WS6900 digital presses alongside two Truepress Jet L350 UV (one L350UV+LM) Inkjet digital press. Click here for more information on our Digital Printing capabilities.
Can the digital presses print micro text?
The Indigo WS6900 can print 0.7pt font size at 100% density in any of the seven colours. Pretty MPressive, huh?!
What is the maximum print size on the digital presses?

320mm x 980mm on the HP Indigo WS6900

322mm x 2400mm on the Truepress L350UV Inkjet

Can you print on any self-adhesive material?
Yes, almost all. However, some very thick materials will not run through our presses. We also hold in stock in our warehouse a vast range of materials.
What is required to produce a variable data label?
Consecutive numbers can be created by us, but if it is a complex serial numbering sequence, then we would require an Excel file (i.e. data saved as a .txt/csv file). Please email our customer service team on [email protected] to find out more.
What material can be used when printing on the digital presses?
Virtually anything! We have printed on a wide range of materials, ranging from 20 micron film up to 350gsm non-adhesive board.


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How will you deliver my labels?
Your labels will be despatched by courier in secure packed boxes. If required, orders can be delivered to customers under plain cover or with your own branded delivery notes. Our despatch team work hard to ensure your labels arrive in perfect condition and on time.
Do you charge for delivery?
The cost for standard delivery within Australia is included in the price for orders over $180.00. The cost for same day or overseas deliveries will vary. 
Can you deliver labels overseas?
Yes. If you require delivery overseas please contact our Customer Service team via email [email protected] to check the cost.